vCenter Server and MSA logs are needed to investigate all JetStream DR software related issues. This is how to collect and download support logs for troubleshooting JetStream DR software:

vCenter Server Logs

Refer to the following articles to collect vCenter Server logs:

• VMware Article: Collecting diagnostic information for ESX/ESXi hosts and vCenter Server using the vSphere Web Client
• JetStream Software Article: Download vCenter Support Bundle Using vSphere Web Client

MSA Logs

GUI Option

MSA logs are collected directly from the JetStream DR Management Server Appliance (MSA) user interface:

1. Access the MSA appliance using a browser.

• The MSA will show registered vCenter Server details.

2. Select the Click here link on the line “To collect MS support log…”

Figure 353: Collect logs from the MSA.

3. The system will generate an MS support log file and then present a download option.
4. Click the Download button.

Figure 354: Download the MS support log.

Command Line Interface Option

MSA support logs can also be downloaded from the command line interface (CLI):

1. Log in to the MSA applicance console.
2. Run the command: jetdr ms --support

• A support bundle will be generated.

3. Retrieve the support bundle from the file system.

Figure 355: Generate a support bundle using the command line interface.