{"id":1822,"date":"2022-06-29T12:47:41","date_gmt":"2022-06-29T20:47:41","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=1822"},"modified":"2024-10-03T14:15:17","modified_gmt":"2024-10-03T22:15:17","slug":"troubleshooting-drva-connectivity-issues","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/troubleshooting-drva-connectivity-issues\/","title":{"rendered":"DRVA Connection Error"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">DRVA connectivity issues may be encountered:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Replication has stopped.<\/li>\n\n\n\n<li class=\"\">A \u201cConnection Error\u201d message appears for JetStream DR appliances.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1011\" height=\"455\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/connection-error.png\" alt=\"\" class=\"wp-image-1823\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/connection-error.png 1011w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/connection-error-300x135.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/connection-error-768x346.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/connection-error-50x23.png 50w\" sizes=\"(max-width: 1011px) 100vw, 1011px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">The DRVA can lose connection for multiple reasons. Check the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Verify if the DRVA is powered on or in a boot loop.<br>&nbsp;<\/li>\n\n\n\n<li class=\"\">Validate network connectivity of the DRVA virtual machine.<br>&nbsp;<\/li>\n\n\n\n<li class=\"\">Verify the DRVA ports.<br>Execute the command from the DRVA web console: <strong><kbd>ss -tulpn | grep LISTEN<\/kbd><\/strong><br><img decoding=\"async\" width=\"850\" height=\"241\" class=\"wp-image-4021\" style=\"width: 850px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/1.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/1.png 1816w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/1-300x85.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/1-1024x290.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/1-768x217.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/1-50x14.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/1-1536x435.png 1536w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><br>\u00a0<\/li>\n\n\n\n<li class=\"\">Verify the MSA and DRVA connectivity via port 32878.<br>Execute the command from the MSA web console\/SSH: <strong><kbd>#nmap -p 32878 &lt;DRVA_IP><\/kbd><\/strong><br><img decoding=\"async\" width=\"600\" height=\"184\" class=\"wp-image-4022\" style=\"width: 600px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/2.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/2.png 585w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/2-300x92.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/06\/2-50x15.png 50w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/li>\n<\/ol>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">If the issue persists after underlying network issues have been addressed, collect the <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/collecting-support-logs\/#msa-logs\">MSA support bundle<\/a> and contact <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/contacting-jetstream-software\/\">JetStream Support<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem DRVA connectivity issues may be encountered: Solution The DRVA can lose connection for multiple reasons. Check the following:<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[206,227],"class_list":["post-1822","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-drva-appliance","ht_kb_tag-network-connectivity"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/1822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=1822"}],"version-history":[{"count":1,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/1822\/revisions"}],"predecessor-version":[{"id":5627,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/1822\/revisions\/5627"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=1822"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=1822"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=1822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}