{"id":2104,"date":"2022-12-07T14:25:44","date_gmt":"2022-12-07T22:25:44","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=2104"},"modified":"2024-10-01T20:26:29","modified_gmt":"2024-10-02T04:26:29","slug":"jetstream-dr-plugin-missing","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/jetstream-dr-plugin-missing\/","title":{"rendered":"JetStream DR Plugin Missing"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p class=\"\">If the JetStream DR plugin does not appear in the vCenter server after successfully installing JetStream DR software (MSA UI is accessible for vCenter registration), the following error may be encountered when checking the plugin client or while attempting to enable the plugin.<\/p>\n\n\n\n<p class=\"\"><em>\u201cError downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct&#8230;\u201d<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"192\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-14-1024x192.png\" alt=\"\" class=\"wp-image-2105\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-14-1024x192.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-14-300x56.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-14-768x144.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-14-50x9.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-14-1536x288.png 1536w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-14.png 1901w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Error message about JetStream DR plugin.<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">This situation typically occurs if there are issues with DNS.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Confirm the vCenter server&#8217;s IP\/FQDN is registered with the MSA and is accessible to the MSA.\n<ul class=\"wp-block-list\">\n<li class=\"\">Address any problems discovered then check the <em>vSphere Client Plugins<\/em> screen to verify the JetStream DR plugin is properly deployed and enabled.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/05\/image-3-1024x415.png\" alt=\"\" class=\"wp-image-4917\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/05\/image-3-1024x415.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/05\/image-3-300x121.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/05\/image-3-768x311.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/05\/image-3-50x20.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/05\/image-3.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Checking the status of the JetStream DR plugin.<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">Register the IP and FQDN in separate steps to identify and isolate potential DNS issues.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Issue If the JetStream DR plugin does not appear in the vCenter server after successfully installing JetStream DR software (MSA UI is accessible for vCenter registration), the following error may be encountered when checking the plugin client or while attempting to enable the plugin. \u201cError downloading plug-in. Make sure that the URL is reachable and [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[223],"class_list":["post-2104","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-io-filter-vcenter-plugin"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2104"}],"version-history":[{"count":1,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2104\/revisions"}],"predecessor-version":[{"id":5689,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2104\/revisions\/5689"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2104"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2104"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}