{"id":2121,"date":"2022-12-08T17:55:03","date_gmt":"2022-12-09T01:55:03","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&p=2121"},"modified":"2024-10-01T20:11:39","modified_gmt":"2024-10-02T04:11:39","slug":"vm-protection-fails-with-timeout-error","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/vm-protection-fails-with-timeout-error\/","title":{"rendered":"Timed Out Waiting for VM Protection"},"content":{"rendered":"\n

This article applies to all JSDR software versions.<\/p>\n\n\n\n

Problem<\/h2>\n\n\n\n

The VM Start Protection<\/em> task fails with a time out error. Status details indicate disks are not visible on the DRVA.<\/p>\n\n\n\n

\"\"
Example of start protection time out error<\/em>.<\/figcaption><\/figure>\n\n\n\n

Solution<\/h2>\n\n\n\n

The above error can occur if there is a communication issue between the DRVA and ESXi CIM daemon.<\/p>\n\n\n\n

    \n
  • Check under the Protected Domains<\/em> tab and within the MSA logs to see if there are any CIM-related errors.\n
      \n
    • Fix any discovered errors then try restarting VM protection again.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
      \"\"
      Check for errors under the Protected Domains tab.<\/em><\/figcaption><\/figure>\n\n\n\n
      \"\"
      Check for errors in the MSA log.<\/em><\/figcaption><\/figure>\n\n\n\n

      In the above example of the MSA log, a communication failure is identified which needs to be corrected by restarting CIM services on ESXi hosts.
      1) ESXi Host CIM services can be restarted manually from ESXi host > Configure > Services<\/strong><\/kbd>.
      2) Restart VM protection and the task should proceed without the error.<\/p>\n\n\n\n

      ESXi 6.7 is known to have CIM-related issues that can cause the above issue. This type of problem is typically not seen in ESXi 7.0 & later.<\/p>\n\n\n\n

      Check the MSA to ESXi host CIM port 5989 using the command: nmap -p 5989 <ESXi_IP><\/strong><\/kbd><\/p>\n","protected":false},"excerpt":{"rendered":"

      Problem The VM Start Protection task fails with a time out error. Status details indicate disks are not visible on the DRVA. Solution The above error can occur if there is a communication issue between the DRVA and ESXi CIM daemon.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[214],"class_list":["post-2121","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-vmprotection"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2121"}],"version-history":[{"count":2,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2121\/revisions"}],"predecessor-version":[{"id":5684,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2121\/revisions\/5684"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2121"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2121"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}