{"id":2145,"date":"2022-12-09T17:44:34","date_gmt":"2022-12-10T01:44:34","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=2145"},"modified":"2025-04-10T16:24:13","modified_gmt":"2025-04-11T00:24:13","slug":"msa-fails-to-start-tomcat-services","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/msa-fails-to-start-tomcat-services\/","title":{"rendered":"MSA Fails to Start Tomcat Services"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p class=\"\">The JetStream DR plugin does not load and a message is displayed on the MSA remote indicating Tomcat services have failed to start.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"396\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-27-1024x396.png\" alt=\"\" class=\"wp-image-2146\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-27-1024x396.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-27-300x116.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-27-768x297.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-27-50x19.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/image-27.png 1222w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Tomcat service failed to start.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">This situation can occur when port 443 is not open for the JetStream MSA and vCenter.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Check for the presence of any firewall rule that blocks port 443 of the MSA IP.\n<ul class=\"wp-block-list\">\n<li class=\"\">Unblocking port 443 will generally resolve the issue.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">Review the <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/jetstream-dr-admin-guide\/\">Admin Guide<\/a> for a complete list of ports settings required to operate JetStream DR for AVS.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"5\" height=\"5\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/alt-text-pixel.png\" alt=\"Failed to start tomcat service\" class=\"wp-image-5672\" style=\"width:840px;height:auto\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Issue The JetStream DR plugin does not load and a message is displayed on the MSA remote indicating Tomcat services have failed to start. Solution This situation can occur when port 443 is not open for the JetStream MSA and vCenter.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[207],"class_list":["post-2145","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-msa-mms"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2145"}],"version-history":[{"count":3,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2145\/revisions"}],"predecessor-version":[{"id":6777,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2145\/revisions\/6777"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2145"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2145"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}