{"id":2176,"date":"2022-12-15T10:09:15","date_gmt":"2022-12-15T18:09:15","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=2176"},"modified":"2024-08-29T11:09:59","modified_gmt":"2024-08-29T19:09:59","slug":"failure-to-get-session-id-while-installing-jetstream-dr-using-run-command","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/failure-to-get-session-id-while-installing-jetstream-dr-using-run-command\/","title":{"rendered":"Failure to Get Session ID When Installing JetStream DR"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to JetStream DR for AVS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p class=\"\">While installing JetStream DR software using the AVS run command <kbd><strong>Install-JetDRWithStaticIP<\/strong><\/kbd>, the error message &#8220;<em>failure to get session ID<\/em>\u201d may appear without any progress being reported even after multiple retries.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"674\" height=\"946\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/03\/run-execution.png\" alt=\"\" class=\"wp-image-4138\" style=\"width:541px;height:auto\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/03\/run-execution.png 674w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/03\/run-execution-214x300.png 214w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/03\/run-execution-36x50.png 36w\" sizes=\"(max-width: 674px) 100vw, 674px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">This issue can occur with invalid MSA credentials\/IP or if Port 443 is blocked.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Check and if necessary, unblock TCP port 443 to resolve the issue.<\/li>\n<\/ul>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">AVS <strong><em>run command<\/em><\/strong> systems must be able to access the JetStream MSA.<br>Review <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/jetstream-dr-port-requirements\/\" data-type=\"ht_kb\" data-id=\"2148\">port requirements for JetStream DR software<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Issue While installing JetStream DR software using the AVS run command Install-JetDRWithStaticIP, the error message &#8220;failure to get session ID\u201d may appear without any progress being reported even after multiple retries. Solution This issue can occur with invalid MSA credentials\/IP or if Port 443 is blocked.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[207],"class_list":["post-2176","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-msa-mms"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2176"}],"version-history":[{"count":1,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2176\/revisions"}],"predecessor-version":[{"id":5058,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2176\/revisions\/5058"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2176"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2176"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}