{"id":2189,"date":"2022-12-15T16:04:47","date_gmt":"2022-12-16T00:04:47","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=2189"},"modified":"2024-10-01T20:25:57","modified_gmt":"2024-10-02T04:25:57","slug":"jetstream-dr-plugin-fails-to-load-error-connecting-to-msa","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/jetstream-dr-plugin-fails-to-load-error-connecting-to-msa\/","title":{"rendered":"JetStream DR Plugin Fails to Load \/ Error Connecting to JetStream Management Server"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">The JetStream DR plugin fails to load and displays the following error message when attempting to access the plugin from vCenter:<br><br><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"192\" class=\"wp-image-3283\" style=\"width: 600px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/error-message.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/error-message.png 1262w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/error-message-300x96.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/error-message-1024x327.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/error-message-768x245.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2022\/12\/error-message-50x16.png 50w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">This issue can occur if the MSA hostname is incorrectly configured. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Review and edit the MSA host file to update the hostname.\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Log in to the MSA using root credentials.<\/li>\n\n\n\n<li class=\"\">Edit the host file: <kbd><strong>vi \/etc\/hostname<\/strong><\/kbd>.<br>\u00a0<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"\">Save the host file then restart the MSA.<br>&nbsp;<\/li>\n\n\n\n<li class=\"\">After the host file has been updated and the MSA restarted, verify the hostname of the MSA.<\/li>\n<\/ol>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\"><strong>Example of a valid hostname:<\/strong><br><code>[root@fs087-msa1 tmp]# cat \/etc\/hostname<\/code><br><code>fs087-msa1.st.jsoft.com<\/code><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem The JetStream DR plugin fails to load and displays the following error message when attempting to access the plugin from vCenter: Solution This issue can occur if the MSA hostname is incorrectly configured.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[223],"class_list":["post-2189","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-io-filter-vcenter-plugin"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2189"}],"version-history":[{"count":2,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2189\/revisions"}],"predecessor-version":[{"id":5688,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2189\/revisions\/5688"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2189"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2189"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}