{"id":2324,"date":"2023-02-28T12:28:37","date_gmt":"2023-02-28T20:28:37","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=2324"},"modified":"2024-08-29T11:09:13","modified_gmt":"2024-08-29T19:09:13","slug":"subscription-id-not-configured","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/subscription-id-not-configured\/","title":{"rendered":"Subscription ID Not Configured \/ Unable to Add Storage Site"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to JetStream DR for AVS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">The following error may be encountered when attempting to add a <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/what-is-storage-site-object-store\/\" data-type=\"ht_kb\" data-id=\"3858\">storage site<\/a>:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"625\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/image-37-1024x625.png\" alt=\"\" class=\"wp-image-2325\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/image-37-1024x625.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/image-37-300x183.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/image-37-768x469.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/image-37-50x31.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/image-37.png 1039w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">This error can occur if the <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/jetstream-subscription-id\/\" data-type=\"ht_kb\" data-id=\"3740\">Subscription ID<\/a> has not been configured. To fix the problem:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Obtain the Subscription ID number that was provided when the software subscription was started.\n<ul class=\"wp-block-list\">\n<li class=\"\">An email message containing the information was sent out.<\/li>\n\n\n\n<li class=\"\">Or, log into your Azure account and look up the Subscription ID from the <em>Subscriptions<\/em><strong> <\/strong>screen.<br><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"\">From the JetStream Software UI open the <em>Configurations <\/em>tab.\n<ul class=\"wp-block-list\">\n<li class=\"\">Alternatively, clicking the <strong>OK <\/strong>button from the error message (pictured above) will directly open the <em>Configurations<\/em> tab.<br><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"\">Click the Subscription ID <span style=\"text-decoration: underline;\"><em>Configure<\/em><\/span><strong> <\/strong>link.<br><br><img decoding=\"async\" width=\"850\" height=\"398\" class=\"wp-image-4000\" style=\"width: 850px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-configure-link.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-configure-link.png 1044w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-configure-link-300x141.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-configure-link-1024x480.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-configure-link-768x360.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-configure-link-50x23.png 50w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><br>&nbsp;<\/li>\n\n\n\n<li class=\"\">Enter the Subscription ID number.<br><br><img decoding=\"async\" width=\"850\" height=\"344\" class=\"wp-image-4001\" style=\"width: 850px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-number.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-number.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-number-300x121.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-number-768x311.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-number-50x20.png 50w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><br>&nbsp;<\/li>\n\n\n\n<li class=\"\">The Subscription ID will be updated and appear with a green check-mark icon. It should now be possible to <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/add-a-storage-site\/\" data-type=\"ht_kb\" data-id=\"935\">add the storage site<\/a>.<br><br><img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"164\" class=\"wp-image-4002\" style=\"width: 850px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-saved.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-saved.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-saved-300x58.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-saved-768x148.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/subscription-id-saved-50x10.png 50w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><br><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Problem The following error may be encountered when attempting to add a storage site: Solution This error can occur if the Subscription ID has not been configured. To fix the problem:<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[217],"class_list":["post-2324","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-subscription"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2324"}],"version-history":[{"count":1,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2324\/revisions"}],"predecessor-version":[{"id":5636,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2324\/revisions\/5636"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2324"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2324"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}