{"id":2337,"date":"2023-02-28T14:37:39","date_gmt":"2023-02-28T22:37:39","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=2337"},"modified":"2025-02-21T11:44:00","modified_gmt":"2025-02-21T19:44:00","slug":"unable-to-view-output-from-cpt-2","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/unable-to-view-output-from-cpt-2\/","title":{"rendered":"Failed to Get Resource Content for CPT"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p class=\"\">The <em>Capacity Planning Tool <\/em>(CPT) GUI version may display the below error when attempting to view output on screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"498\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/index-1-1024x498.png\" alt=\"\" class=\"wp-image-2338\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/index-1-1024x498.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/index-1-300x146.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/index-1-768x373.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/index-1-50x24.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/02\/index-1.png 1302w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">The problem is caused because popup windows are being blocked for the website. This is how CPT output results are displayed.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Allow popup windows in the browser you are using to operate the CPT GUI version.<\/li>\n<\/ul>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This problem is limited only to the GUI version of CPT when you attempt to view output results on screen. It does not affect the integrity of the reported data and it does not affect the operation of CPT operated from the command line.<\/p>\n\n\n\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\"><a href=\"https:\/\/jetstreamsoft.com\/portal\/online-docs\/automationtoolkit\/CapacityPlanningToolCPT.html\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about JetStream Capacity Planning Tool (CPT).<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Issue The Capacity Planning Tool (CPT) GUI version may display the below error when attempting to view output on screen. Solution The problem is caused because popup windows are being blocked for the website. This is how CPT output results are displayed.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[211],"class_list":["post-2337","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-tools"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2337"}],"version-history":[{"count":3,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2337\/revisions"}],"predecessor-version":[{"id":6656,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2337\/revisions\/6656"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2337"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2337"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}