{"id":2490,"date":"2023-05-10T10:08:39","date_gmt":"2023-05-10T18:08:39","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=2490"},"modified":"2024-10-01T20:26:06","modified_gmt":"2024-10-02T04:26:06","slug":"plugin-does-not-match-msa-version","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/plugin-does-not-match-msa-version\/","title":{"rendered":"Plugin Does Not Match MSA Version"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">The plugin does not load after the <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/upgrade-jetstream-management-server-appliance-msa\/\">MSA has been upgraded<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"560\" height=\"210\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/image.png\" alt=\"\" class=\"wp-image-2491\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/image.png 560w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/image-300x113.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/image-50x19.png 50w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">This can happen if the MSA version is higher than the plugin version after performing the MSA upgrade.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Login to the MSA web console.<\/li>\n\n\n\n<li class=\"\">Note if a new plugin is available for upgrading.\n<ul class=\"wp-block-list\">\n<li class=\"\">If so, click the link to upgrade the plugin.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"599\" height=\"327\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-10.png\" alt=\"\" class=\"wp-image-3264\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-10.png 599w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-10-300x164.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-10-50x27.png 50w\" sizes=\"(max-width: 599px) 100vw, 599px\" \/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">After upgrading the plugin, log out and then log back in to the vCenter server to load the upgraded plugin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"5\" height=\"5\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/alt-text-pixel.png\" alt=\"Client version does not match Management server version\" class=\"wp-image-5672\"\/><\/figure>\n\n\n\n<p class=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem The plugin does not load after the MSA has been upgraded. Solution This can happen if the MSA version is higher than the plugin version after performing the MSA upgrade.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[223],"class_list":["post-2490","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-io-filter-vcenter-plugin"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2490"}],"version-history":[{"count":2,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2490\/revisions"}],"predecessor-version":[{"id":5687,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2490\/revisions\/5687"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2490"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2490"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}