{"id":2503,"date":"2023-05-10T12:14:29","date_gmt":"2023-05-10T20:14:29","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=2503"},"modified":"2024-04-25T15:55:07","modified_gmt":"2024-04-25T23:55:07","slug":"failover-task-cannot-be-processed","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/failover-task-cannot-be-processed\/","title":{"rendered":"Failover Task Cannot be Processed"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">In the task log, the <em>Failover <\/em>task displays the following error:<br><kbd>Failed to retrieve internal network IP Address of DR Virtual Appliance VM. Timed-out waiting for IP Address<\/kbd><br><\/li>\n\n\n\n<li class=\"\">The VMs at the primary and recovery vCenters may not be visible.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"543\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/a-1024x543.png\" alt=\"\" class=\"wp-image-2504\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/a-1024x543.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/a-300x159.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/a-768x407.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/a-50x27.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/a.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">The problem can be caused if the wrong network was specified in the &#8220;Recovery VA&#8221; menu at the time of failover or if the selected network has a DHCP lease issue.<br><br>To resolve the issue:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Restart the failover process from the recovery side vCenter.\n<ul class=\"wp-block-list\">\n<li class=\"\">Carefully specify the correct network names on Step 3 (&#8220;Recovery VA&#8221;)\n<ul class=\"wp-block-list\">\n<li class=\"\"><em>Replication Network to Object Store<\/em><\/li>\n\n\n\n<li class=\"\"><em>Host (IO-filter) to DRVA Data Network<\/em><\/li>\n\n\n\n<li class=\"\"><em>Management&nbsp;Network<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/b-1024x670.png\" alt=\"\" class=\"wp-image-2505\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/b-1024x670.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/b-300x196.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/b-768x502.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/b-50x33.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/05\/b.png 1127w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"is-style-danger wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\"><strong>Important: <\/strong>Accurate and complete information must be supplied for each of the network input fields.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem Solution The problem can be caused if the wrong network was specified in the &#8220;Recovery VA&#8221; menu at the time of failover or if the selected network has a DHCP lease issue. To resolve the issue:<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[224],"class_list":["post-2503","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-recovery"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=2503"}],"version-history":[{"count":0,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/2503\/revisions"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=2503"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=2503"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=2503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}