{"id":3603,"date":"2023-12-29T13:16:43","date_gmt":"2023-12-29T21:16:43","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=3603"},"modified":"2025-04-09T13:52:51","modified_gmt":"2025-04-09T21:52:51","slug":"collect-cpt-support-logs","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/collect-cpt-support-logs\/","title":{"rendered":"Collect CPT Support Logs"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions<\/p>\n\n\n\n<p class=\"\">This article describes the steps for gathering <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/capacity-planning-tool-cpt\/\"><em>Capacity Planning Tool<\/em><\/a> support logs.<\/p>\n\n\n\n<p class=\"\">CPT support logs are used to troubleshoot issue or errors that may occur when the tool is used to collect system stats or while generating CPT protection plans.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">From the CPT web UI navigate to <em>About<\/em> tab then select the <strong>Generate Support Log<\/strong> button.<br><br><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"322\" class=\"wp-image-3604\" style=\"width: 600px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui1.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui1.png 1366w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui1-300x161.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui1-1024x550.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui1-768x413.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui1-50x27.png 50w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><br><br>\u00a0<\/li>\n\n\n\n<li class=\"\">If the problem is related to protection plan generation, log in to the CPT console and retrieve the output from <strong><kbd>\/opt\/jetstream\/jetdr\/plans\/&lt;Task ID&gt;<\/kbd><\/strong>, where &lt;Task ID&gt; corresponds to the ID of a failed task.<br><br><img decoding=\"async\" width=\"600\" height=\"177\" class=\"wp-image-3605\" style=\"width: 600px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui2.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui2.png 1442w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui2-300x89.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui2-1024x303.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui2-768x227.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cptgui2-50x15.png 50w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>This article describes the steps for gathering Capacity Planning Tool support logs. CPT support logs are used to troubleshoot issue or errors that may occur when the tool is used to collect system stats or while generating CPT protection plans.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[245],"ht-kb-tag":[211],"class_list":["post-3603","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-how-to","ht_kb_tag-tools"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=3603"}],"version-history":[{"count":3,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3603\/revisions"}],"predecessor-version":[{"id":6755,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3603\/revisions\/6755"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=3603"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=3603"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=3603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}