{"id":3609,"date":"2023-12-29T15:38:33","date_gmt":"2023-12-29T23:38:33","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=3609"},"modified":"2024-10-01T15:45:50","modified_gmt":"2024-10-01T23:45:50","slug":"jetstream-dr-for-avs-subscription-issue","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/jetstream-dr-for-avs-subscription-issue\/","title":{"rendered":"JetStream DR for AVS Subscription Error\/Warning"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to JetStream DR for AVS software.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">An error or warning notification appears highlighting an issue with the subscription or signaling the expiration of the subscription.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"419\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-17-1024x419.png\" alt=\"\" class=\"wp-image-3610\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-17-1024x419.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-17-300x123.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-17-768x314.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-17-50x20.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-17.png 1322w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">To utilize JetStream DR for AVS, an active subscription ID is required.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li class=\"\">In your Azure Marketplace account, verify the current subscription status.<br>&nbsp;<\/li>\n\n\n\n<li class=\"\">In the JetStream DR UI, navigate to the <em>Configurations <\/em>tab and check subscription status there as well.\n<ul class=\"wp-block-list\">\n<li class=\"\">Hover the cursor over the <em>Subscription ID<\/em> and note if it is marked with a yellow tag that reveals a \u201cCanceled\u201d or \u201cExpired\u201d status.<br>&nbsp;<img decoding=\"async\" width=\"800\" height=\"327\" class=\"wp-image-3611\" style=\"width: 800px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cancelled-subscription-id.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cancelled-subscription-id.png 1322w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cancelled-subscription-id-300x123.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cancelled-subscription-id-1024x419.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cancelled-subscription-id-768x314.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/cancelled-subscription-id-50x20.png 50w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><br>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"\">If the subscription ID is not valid, it must be renewed from the Azure Marketplace and reapplied in the JetStream DR UI. After obtaining a valid subscription ID:\n<ul class=\"wp-block-list\">\n<li class=\"\">Navigate to the <em>Configurations <\/em>tab in the JetStream DR UI.<\/li>\n\n\n\n<li class=\"\">Click the <strong>Configure <\/strong>link in the <em>Subscription ID<\/em> field and apply the new subscription ID.\n<ul class=\"wp-block-list\">\n<li class=\"\">The new subscription ID can be applied seamlessly without impacting existing protected VMs.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">If the subscription becomes invalid (cancelled or expired), protection of VMs in the account will be stopped. A grace period of 14 days is granted for invalid subscriptions before VM protection is stopped and no longer permitted.<\/p>\n\n\n\n<p class=\"is-style-danger wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">If the MSA lacks Internet connectivity, subscription status cannot be validated and a warning may be issued or the subscription may enter cancelled or expired status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"5\" height=\"5\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/alt-text-pixel.png\" alt=\"Subscription issue present Protected VMs protection has been suspended\" class=\"wp-image-5672\"\/><\/figure>\n\n\n\n<p class=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem An error or warning notification appears highlighting an issue with the subscription or signaling the expiration of the subscription. Solution To utilize JetStream DR for AVS, an active subscription ID is required.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[217],"class_list":["post-3609","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-subscription"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=3609"}],"version-history":[{"count":5,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3609\/revisions"}],"predecessor-version":[{"id":5675,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3609\/revisions\/5675"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=3609"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=3609"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=3609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}