{"id":3617,"date":"2023-12-29T16:51:27","date_gmt":"2023-12-30T00:51:27","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=3617"},"modified":"2024-10-03T13:59:01","modified_gmt":"2024-10-03T21:59:01","slug":"test-failover-fails","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/test-failover-fails\/","title":{"rendered":"Test Failover Operation Fails Due to GC Pause Failure for Protected Domain"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">The following error may be encountered during test failover: \u201c<em><strong>Failed to pause GC for Protected Domain on the site doing replication<\/strong><\/em>\u201d<\/p>\n\n\n\n<p class=\"\">This problem can occur when the <a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/what-is-dr-virtual-appliance-drva\/\" data-type=\"ht_kb\" data-id=\"3851\">DRVA<\/a> hosting the protected domain has connectivity issues with the object store. The issue can also occur if the DRVA at the primary site is not operational.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"981\" height=\"357\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-18.png\" alt=\"\" class=\"wp-image-3618\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-18.png 981w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-18-300x109.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-18-768x279.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/image-18-50x18.png 50w\" sizes=\"(max-width: 981px) 100vw, 981px\" \/><\/figure>\n\n\n\n<p class=\"\">Checking the <strong>jss-task.log<\/strong> file shows details about the error:<\/p>\n\n\n\n<p class=\"\"><code>2023-12-04 13:46:10,341 ERROR [Thread-48] (TestFailoverProtectedDomainTask:892) |105|Domain-1|running|waitingForReplicatingSiteResponse| Preparation for Test Failover not successful on Replicating Site. errorCode=1550, errorMsg=Failed to pause GC for Protected Domain on the site doing replication. Please verify the state of Protected Domain.<\/code><br><br><code>2023-12-04 13:46:10,353 ERROR [Thread-48] (UserTask:516) Task error: |105|Domain-1|error|waitingForReplicatingSiteResponse|<\/code><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">In the JetStream DR UI:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Check to ensure the the primary site protected domain replication status is green.<br><img decoding=\"async\" width=\"800\" height=\"354\" class=\"wp-image-3624\" style=\"width: 800px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/replication-status.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/replication-status.png 1350w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/replication-status-300x133.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/replication-status-1024x454.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/replication-status-768x340.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/replication-status-50x22.png 50w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Verify the DRVA is up and running.<br><img decoding=\"async\" width=\"800\" height=\"423\" class=\"wp-image-3623\" style=\"width: 800px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/drva-running.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/drva-running.png 1351w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/drva-running-300x159.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/drva-running-1024x541.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/drva-running-768x406.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2023\/12\/drva-running-50x26.png 50w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">If the DRVA is running without any problems but test failover still fails, check <a href=\"https:\/\/jetstreamsoft.com\/portal\/online-docs\/jsdr-admin_4.2\/Networks.html\">network connectivity between the DRVA and object store<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Problem The following error may be encountered during test failover: \u201cFailed to pause GC for Protected Domain on the site doing replication\u201d This problem can occur when the DRVA hosting the protected domain has connectivity issues with the object store. The issue can also occur if the DRVA at the primary site is not operational. [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[224],"class_list":["post-3617","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-recovery"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=3617"}],"version-history":[{"count":2,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3617\/revisions"}],"predecessor-version":[{"id":5692,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/3617\/revisions\/5692"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=3617"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=3617"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=3617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}