![\"\"](\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/07\/msg-drva-unreachable-1024x25.png\")
![\"\"](\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/07\/def-drva-unreachable-1.png\")
Possible Cause<\/h2>\n\n\n\n
The DRVA can become unreachable if:<\/p>\n\n\n\n
- \n
- There are network connectivity issues between the MSA and the JetStream DRVA (via the management network).<\/li>\n\n\n\n
- The DRVA is powered off or in a non-responsive state.<\/li>\n\n\n\n
- The DRVA service is down.<\/li>\n\n\n\n
- There is a communication issue between the host IO filter and the DRVA.<\/li>\n<\/ul>\n\n\n\n
Resolution<\/h2>\n\n\n\n
Collect the MSA support bundle<\/a> before proceeding with the following steps:<\/p>\n\n\n\n
- \n
- Check DRVA Status:<\/strong>\n
- \n
- Log into vCenter, navigate to JetStream DR \u2192 Appliances<\/strong> and validate the DRVA status.<\/li>\n\n\n\n
- Log into vCenter and navigate to the DRVA VM.\n
- \n
- Ensure the DRVA is powered on and running by logging into DRVA console.<\/li>\n\n\n\n
- If the DRVA is unresponsive, try restarting it.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Log into the DRVA console and check if the DRVA service is running.
<\/li>\n<\/ul>\n<\/li>\n\n\n\n - Verify Network Connectivity:<\/strong>\n
- \n
- Ensure the required ports<\/a> are enabled.<\/li>\n\n\n\n
- Check the network status between the MSA and the DRVA.<\/li>\n\n\n\n
- Ensure no firewalls or network security groups are blockin the DRVA management or data network.<\/li>\n\n\n\n
- Ensure there are no problems with the host IO filter to DRVA communications.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
Contact Jetstream Support<\/a>\u00a0with\u00a0MSA logs<\/a>\u00a0if you are unable to resolve the issue.<\/p>\n","protected":false},"excerpt":{"rendered":"
Alarm This alarm signals a DRVA has been unreachable for an extended time or a period that exceeds its set threshold. Possible Cause The DRVA can become unreachable if: Resolution<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[249],"class_list":["post-5276","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-alarm-jetstream"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=5276"}],"version-history":[{"count":6,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5276\/revisions"}],"predecessor-version":[{"id":6633,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5276\/revisions\/6633"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=5276"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=5276"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=5276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Ensure the required ports<\/a> are enabled.<\/li>\n\n\n\n
- Log into vCenter and navigate to the DRVA VM.\n
- Log into vCenter, navigate to JetStream DR \u2192 Appliances<\/strong> and validate the DRVA status.<\/li>\n\n\n\n
- Check DRVA Status:<\/strong>\n