{"id":5323,"date":"2024-07-19T11:27:42","date_gmt":"2024-07-19T19:27:42","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=5323"},"modified":"2025-02-13T15:46:00","modified_gmt":"2025-02-13T23:46:00","slug":"vcenter-alarm-failback-interrupted-due-to-issue-at-failover-site","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/vcenter-alarm-failback-interrupted-due-to-issue-at-failover-site\/","title":{"rendered":"(Alarm) Failback Interrupted Due to Issue at Failover Site"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Alarm<\/h2>\n\n\n\n<p class=\"\">This alarm signals a problem connecting to the MSA at the recovery site that results in a protected domain not shutting down properly and interrupting the failback operation.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"716\" height=\"296\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/07\/msg-failback-interrupted.png\" alt=\"\" class=\"wp-image-5324\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/07\/msg-failback-interrupted.png 716w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/07\/msg-failback-interrupted-300x124.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/07\/msg-failback-interrupted-50x21.png 50w\" sizes=\"(max-width: 716px) 100vw, 716px\" \/><figcaption class=\"wp-element-caption\"><em>Example: Alarm reported in vCenter.<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Possible Cause<\/h2>\n\n\n\n<p class=\"\">Connection problems to the MSA can include the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">A communication issue with the MSA at the failover site.<\/li>\n\n\n\n<li class=\"\">The MSA may be be powered off.<\/li>\n\n\n\n<li class=\"\">The MSA service may be down.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Resolution<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Ensure that the MSA virtual machine is accessible and its service is operating properly.\n<ul class=\"wp-block-list\">\n<li class=\"\">Use the following command to verify the service is running and its condition: <code><strong>service vme2 status<\/strong><\/code>.<\/li>\n\n\n\n<li class=\"\">If it is necessary to start the MSA service use the command: <code><strong>service vme2 start<\/strong><\/code>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">With MSA version 4.3.x and later, it is possible to restart the MSA service using the command: <code><strong>sudo service msa-tomcat restart<\/strong><\/code>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Once connection to the MSA service is re-established, failback operations should continue normally.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Alarm This alarm signals a problem connecting to the MSA at the recovery site that results in a protected domain not shutting down properly and interrupting the failback operation. Possible Cause Connection problems to the MSA can include the following: Resolution<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[249],"class_list":["post-5323","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-alarm-jetstream"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=5323"}],"version-history":[{"count":3,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5323\/revisions"}],"predecessor-version":[{"id":6634,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5323\/revisions\/6634"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=5323"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=5323"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=5323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}