{"id":5880,"date":"2024-11-08T15:26:39","date_gmt":"2024-11-08T23:26:39","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=5880"},"modified":"2024-11-21T17:28:19","modified_gmt":"2024-11-22T01:28:19","slug":"failover-task-fails-and-reports-failed-to-start-protected-domain-recovery","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/failover-task-fails-and-reports-failed-to-start-protected-domain-recovery\/","title":{"rendered":"Failover Task Error: &#8220;Failed to Start Protected Domain Recovery&#8221;"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">The failover operation may fail and report the error \u201c<em>Failed to start Protected Domain recovery.<\/em>&#8220;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"595\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/failover-task-error.png\" alt=\"\" class=\"wp-image-5881\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/failover-task-error.png 1000w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/failover-task-error-300x179.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/failover-task-error-768x457.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/failover-task-error-50x30.png 50w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Failover task error reported.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<p class=\"\">1. If the RocVA cannot establish a connection with object storage, the recovery task will fail. The following example from an MSA support bundle illustrates the problem:<\/p>\n\n\n\n<p class=\"\"><code>Jan 26 10:43:41 rocva-live Receiver[912]: JSS:OC:operator()(137): Azure op:BktExists, URI https:\/\/strjetstreamreplfrc001.blob.core.windows.net\/jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554, bkt:jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554, obj:,status code: 0, Reason '' Fail to get a new connection for: https:\/\/strjetstreamreplfrc001.blob.core.windows.net. Couldn't resolve host name<\/code><br><code><br>Jan 26 10:43:41 rocva-live Receiver[912]: JSS:OC:FioCStorOpenChannel(228): HeadBucket jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554 failed. Status 1. Check network, account credentials, and bucket presence<\/code><br><code><br>Jan 26 10:43:41 rocva-live Receiver[912]: JSS:ROCVA:ocRecoveryStart(291): Unable to open bucket jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554. Check credentials and network state.<\/code><br><code><br>Jan 26 10:43:41 rocva-live Receiver[912]: JSS:ROCVA:FioSetRecoveryStateUnderLock(712): Switching recovery state from STARTING to ABORTED (abortReason OBJECT_STORE_UNREACHABLE).<\/code><br><br><\/p>\n\n\n\n<p class=\"\">2. Failure events can be observed from the vCenter task list:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1000\" height=\"213\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/vCenter-task-list-error-message.png\" alt=\"\" class=\"wp-image-5882\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/vCenter-task-list-error-message.png 1000w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/vCenter-task-list-error-message-300x64.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/vCenter-task-list-error-message-768x164.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/vCenter-task-list-error-message-50x11.png 50w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Error reported in vCenter task list.<\/figcaption><\/figure>\n\n\n\n<p class=\"\">3. Validate network connectivity between the RocVA and object storage and address any identified underlying issues.<\/p>\n\n\n\n<p class=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem The failover operation may fail and report the error \u201cFailed to start Protected Domain recovery.&#8220; Troubleshooting 1. If the RocVA cannot establish a connection with object storage, the recovery task will fail. The following example from an MSA support bundle illustrates the problem: Jan 26 10:43:41 rocva-live Receiver[912]: JSS:OC:operator()(137): Azure op:BktExists, URI https:\/\/strjetstreamreplfrc001.blob.core.windows.net\/jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554, bkt:jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554, [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[214],"class_list":["post-5880","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-vmprotection"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=5880"}],"version-history":[{"count":7,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5880\/revisions"}],"predecessor-version":[{"id":6053,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5880\/revisions\/6053"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=5880"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=5880"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=5880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}