{"id":5955,"date":"2024-11-13T14:03:59","date_gmt":"2024-11-13T22:03:59","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=5955"},"modified":"2024-11-13T14:04:23","modified_gmt":"2024-11-13T22:04:23","slug":"jetstream-dr-for-avs-subscription-error","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/jetstream-dr-for-avs-subscription-error\/","title":{"rendered":"JetStream DR for AVS Subscription Error"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all versions of JetStream DR for AVS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">An error or warning notification appears highlighting an issue with the subscription or signaling the expiration of the subscription.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"358\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-error.png\" alt=\"\" class=\"wp-image-5956\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-error.png 1000w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-error-300x107.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-error-768x275.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-error-50x18.png 50w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Subscription issue error.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">To utilize JetStream DR for AVS, an active Subscription ID is required.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li class=\"\">In your Azure Marketplace account, verify the current subscription status.<br><br><\/li>\n\n\n\n<li class=\"\">In the JetStream DR UI, navigate to the <em>Configurations <\/em>tab and check the subscription status under the Site Details section..\n<ul class=\"wp-block-list\">\n<li class=\"\">Hover the cursor over the <em>Subscription ID<\/em> and note if it is marked with a yellow tag that reveals a \u201cCanceled\u201d or \u201cExpired\u201d status.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1000\" height=\"323\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-cancelled.png\" alt=\"\" class=\"wp-image-5957\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-cancelled.png 1000w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-cancelled-300x97.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-cancelled-768x248.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/subscription-cancelled-50x16.png 50w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Subscription is cancelled.<\/figcaption><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li class=\"\">If the subscription ID is not valid, it must be renewed from the Azure Marketplace and reapplied in the JetStream DR UI. After obtaining a valid subscription ID:\n<ul class=\"wp-block-list\">\n<li class=\"\">Navigate to the <em>Configurations <\/em>tab in the JetStream DR UI.<\/li>\n\n\n\n<li class=\"\">Click the <strong>Configure <\/strong>link in the <em>Subscription ID<\/em> field and apply the new subscription ID.\n<ul class=\"wp-block-list\">\n<li class=\"\">The new subscription ID can be applied seamlessly without impacting existing protected VMs.<br><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">If the subscription becomes invalid (cancelled or expired), protection of VMs in the account will be stopped. A grace period of 14 days is granted for invalid subscriptions before VM protection is stopped and no longer permitted.<\/p>\n\n\n\n<p class=\"is-style-danger wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">If the MSA lacks Internet connectivity, subscription status cannot be validated and a warning may be issued or the subscription may enter cancelled or expired status.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem An error or warning notification appears highlighting an issue with the subscription or signaling the expiration of the subscription. Solution To utilize JetStream DR for AVS, an active Subscription ID is required.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[217],"class_list":["post-5955","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-subscription"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=5955"}],"version-history":[{"count":1,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5955\/revisions"}],"predecessor-version":[{"id":5958,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/5955\/revisions\/5958"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=5955"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=5955"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=5955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}