{"id":6006,"date":"2024-11-18T16:50:44","date_gmt":"2024-11-19T00:50:44","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=6006"},"modified":"2024-11-18T16:59:54","modified_gmt":"2024-11-19T00:59:54","slug":"protected-domain-replication-stopped-due-to-time-sync-issue","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/protected-domain-replication-stopped-due-to-time-sync-issue\/","title":{"rendered":"Protected Domain Replication Stopped Due to Time Sync Issue"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">This problem has two defining characteristics:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">The replication status of the protected domain is stuck as \u201cStopped\u201d with a red icon.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"382\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/replicationstopped.png\" alt=\"\" class=\"wp-image-6007\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/replicationstopped.png 1000w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/replicationstopped-300x115.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/replicationstopped-768x293.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/replicationstopped-50x19.png 50w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Replication of the protected domain is stopped.<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">An error is reported in the MSA log: &#8220;S<em>erver failed to authenticate the request\u2026<\/em>&#8220;<br><br>For example:<br><code>Oct 30 09:42:36 drva-live DRVA[1123]: JSS:OC:operator()(131): Azure op:BktExists, URI https:\/\/avs2.blob.core.windows.net\/jetdr-dom-d04b-11ec-8a11-0050569fb8e0, bkt:jetdr-dom-d04b-11ec-8a11-0050569fb8e0, obj:,status code: 403, Reason 'Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.' 403 Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.<\/code><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<p class=\"\">This issue can occur if the DRVA is not synchronized with the ESXi host time. Do the following to confirm the nature of the problem:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Identify which DRVA is being used by the protected domain exhibiting the problem.<br><br><\/li>\n\n\n\n<li class=\"\">Run the <kbd><strong>date<\/strong><\/kbd> command on the <em>DRVA with the problem<\/em> to check its current date\/time.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"545\" height=\"99\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/datecommand-1.png\" alt=\"\" class=\"wp-image-6009\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/datecommand-1.png 545w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/datecommand-1-300x54.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/datecommand-1-50x9.png 50w\" sizes=\"(max-width: 545px) 100vw, 545px\" \/><figcaption class=\"wp-element-caption\">Check the current date\/time of the DRVA.<\/figcaption><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li class=\"\">Verify the current date\/time on a <em>healthy DRVA<\/em> and compare it to the DRVA with the problem.\n<ul class=\"wp-block-list\">\n<li class=\"\">If the reported values are not identical, the DRVA with the problem is not in sync with the ESXi host time.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li class=\"\">Reboot the DRVA with the problem.\n<ul class=\"wp-block-list\">\n<li class=\"\">This should cause the date\/time to become synchronized with the host.<br><br><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"\">After the DRVA is up and running, check its date\/time again.\n<ul class=\"wp-block-list\">\n<li class=\"\">The date\/time should now be consistent with other running DRVAs.<\/li>\n\n\n\n<li class=\"\">The protected domain\u2019s replication status icon in the JetStream DR UI should now be green.<br><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"is-style-alert wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">DRVAs do not use a dedicated NTP configuration setting. Their time is set by synchronizing with the ESXi host on which they run.<\/p>\n\n\n\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">NTP IP and time\/date settings can also be validated from vSphere where the DRVA is hosted by navigating to: <em><strong>Host &gt; Configure &gt; System &gt; Time Configuration<\/strong><\/em>.<br><br><img decoding=\"async\" width=\"800\" height=\"397\" class=\"wp-image-6010\" style=\"width: 800px;\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/timeconfiguration.png\" alt=\"\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/timeconfiguration.png 1059w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/timeconfiguration-300x149.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/timeconfiguration-1024x508.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/timeconfiguration-768x381.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2024\/11\/timeconfiguration-50x25.png 50w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><br><br>However, this is not always possible because under some circumstances such as when using ESXi in AVS, direct access to the host is not allowed.<\/p>\n\n\n\n<p class=\"\"><\/p>\n\n\n\n<p class=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem This problem has two defining characteristics: Troubleshooting This issue can occur if the DRVA is not synchronized with the ESXi host time. Do the following to confirm the nature of the problem: Solution<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[212],"class_list":["post-6006","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-vmreplication"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/6006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=6006"}],"version-history":[{"count":4,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/6006\/revisions"}],"predecessor-version":[{"id":6016,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/6006\/revisions\/6016"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=6006"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=6006"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=6006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}