{"id":6061,"date":"2024-11-25T13:55:42","date_gmt":"2024-11-25T21:55:42","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&p=6061"},"modified":"2024-11-25T13:58:51","modified_gmt":"2024-11-25T21:58:51","slug":"vm-start-protection-fails-pbm-error-2","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/vm-start-protection-fails-pbm-error-2\/","title":{"rendered":"VM Start Protection Fails (PBM Error)"},"content":{"rendered":"\n

This article applies to all JSDR software versions.<\/p>\n\n\n\n

Problem<\/h2>\n\n\n\n

The VM Start Protection<\/em> task fails while applying the storage policy. The task logs may indicate the following error:<\/p>\n\n\n\n

\"\"
VM Start Protection error message.<\/figcaption><\/figure>\n\n\n\n

Cause<\/h2>\n\n\n\n

If the failure error references \u201cPBM error occurred during PreReconfigureCallback\u201d<\/em> it may be caused by underlying vCenter server issues.<\/p>\n\n\n\n

A potential cause of this issue may be a mismatch between the vCenter certificate and the host’s “iofiltervp_castore.pem”<\/em> certificate located in \/etc\/vmware\/ssl<\/kbd><\/strong> under the ESXi Host.<\/p>\n\n\n\n

Solution<\/h2>\n\n\n\n
    \n
  1. Ensure there are no underlying issues with vCenter server.

    <\/li>\n\n\n\n
  2. All JetStream DR appliances should be online and working as expected without any issues.

    <\/li>\n\n\n\n
  3. Confirm storage providers of the vCenter server are online.
    (vCenter \u2192 Configure \u2192 Storage Providers<\/strong>)

    <\/li>\n\n\n\n
  4. If they are offline, try using the Synchronize Storage Providers<\/em> or Rescan <\/em>options.<\/li>\n<\/ol>\n\n\n\n
    \"\"
    Storage providers are offline.
    <\/figcaption><\/figure>\n\n\n\n

    All storage providers must be online<\/em> before starting VM protection. VM protection will fail if the IO Filter provider is offline.<\/em><\/p>\n\n\n\n

    <\/div>\n\n\n\n
      \n
    1. If the issue persists or cannot be resolved, reach out to Microsoft Support [AVS] or VMware support [On-Prem] for assistance with resolving storage provider issues and bringing them online.
      <\/li>\n<\/ol>\n\n\n\n

      Additional Information<\/h2>\n\n\n\n

      The following knowledge base articles from VMware can be consulted for information about setting the online status of storage providers.<\/p>\n\n\n\n