{"id":6748,"date":"2025-04-09T13:25:23","date_gmt":"2025-04-09T21:25:23","guid":{"rendered":"https:\/\/jetstreamsoft.com\/portal\/?post_type=ht_kb&#038;p=6748"},"modified":"2025-04-14T14:36:38","modified_gmt":"2025-04-14T22:36:38","slug":"unable-to-establish-communication-with-rest-services-on-host","status":"publish","type":"ht_kb","link":"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/unable-to-establish-communication-with-rest-services-on-host\/","title":{"rendered":"Recovery Virtual Appliance VM Not Found"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This article applies to all JSDR software versions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problem<\/h2>\n\n\n\n<p class=\"\">On a CFO Domain, the error message &#8220;Recovery Virtual Appliance VM not found&#8221; may appear.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"339\" src=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2025\/04\/RVM-not-found-1-1024x339.png\" alt=\"\" class=\"wp-image-6750\" srcset=\"https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2025\/04\/RVM-not-found-1-1024x339.png 1024w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2025\/04\/RVM-not-found-1-300x99.png 300w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2025\/04\/RVM-not-found-1-768x254.png 768w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2025\/04\/RVM-not-found-1-50x17.png 50w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2025\/04\/RVM-not-found-1-1536x508.png 1536w, https:\/\/jetstreamsoft.com\/portal\/wp-content\/uploads\/2025\/04\/RVM-not-found-1-2048x678.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Error message.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p class=\"\">This is typically a transient issue and should automatically resolve itself after a few minutes.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li class=\"\">Wait a few minutes, refresh the screen and check if the error message is still displayed.<\/li>\n\n\n\n<li class=\"\">Verify a healthy status of the CFO domain by checking it from the <em>Health View <\/em>tab or the the task log.<\/li>\n\n\n\n<li class=\"\">If the issue persists:\n<ul class=\"wp-block-list\">\n<li class=\"\">Validate the status of ROCVA to ensure it is up and running.<\/li>\n\n\n\n<li class=\"\">Check if the ROCVA has obtained an IP address.<\/li>\n\n\n\n<li class=\"\">Ensure network connectivity is stable for ROCVA and has valid routes to the MSA.<\/li>\n\n\n\n<li class=\"\">If the ROCVA is not responsive, try manually rebooting it.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"\">If the issue cannot be resolved:\n<ul class=\"wp-block-list\">\n<li class=\"\"><a href=\"https:\/\/jetstreamsoft.com\/portal\/jetstream-knowledge-base\/collect-support-logs\/\">Collect the latest MSA support bundle<\/a> from the CFO site and engage JetStream support.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem On a CFO Domain, the error message &#8220;Recovery Virtual Appliance VM not found&#8221; may appear. Solution This is typically a transient issue and should automatically resolve itself after a few minutes.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[207,227],"class_list":["post-6748","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting","ht_kb_tag-msa-mms","ht_kb_tag-network-connectivity"],"_links":{"self":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/6748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/comments?post=6748"}],"version-history":[{"count":3,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/6748\/revisions"}],"predecessor-version":[{"id":6756,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb\/6748\/revisions\/6756"}],"wp:attachment":[{"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/media?parent=6748"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-category?post=6748"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/jetstreamsoft.com\/portal\/wp-json\/wp\/v2\/ht-kb-tag?post=6748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}