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JetStream Software

Frequently Asked Questions

Q: How can customers and partners try the solution?

Customers interested in protecting their environments with the JetStream DR for AVS solution should reach out to their Microsoft Azure sales representative or contact JetStream sales team at: [email protected].

Q: What versions of VMware vSphere does JetStream DR support?

JetStream DR can be used to protect environments running VMware vSphere versions 7 & 8.

Q: What datastore types can JetStream DR protect?

JetStream DR can protect VMs running on any VMware-compatible datastore type, including SAN, NAS, Virtual Volumes (VVOLs), Virtual SAN (vSAN) and third-party HCI platforms including Nutanix, Cisco HyperFlex, etc.

Q: Does JetStream DR for AVS require Azure Blob Storage?

When used with AVS, Azure Blob Storage is used for storing VMs and data. Azure NetApp Files is recommended for mission critical workloads to enable near zero recovery time.

Q: Does the AVS-JetStream combination require that a customer have a cluster continuously provisioned in AVS, or can the recovery systems be provisioned at the time that failover is initiated?

To facilitate cluster configuration and minimize the Recovery Time Objective (RTO), customers are advised to provision a minimal “pilot light” cluster in AVS. Nodes can be added to the cluster during failover as needed.

Q: What do I need to use JetStream DR for AVS?

To use JetStream DR for AVS, you will need:

  • An Azure Blob Storage account (data is replicated from your protected VMs into Azure Blob Storage).
  • A “pilot light” vSphere cluster (AVS Private Cloud) in Azure (VMs will fail over to this cluster in the event of an incident, and additional nodes can be added).
  • A secure, robust network connection between the protected VMware environment, Azure Blob Storage and an AVS Private Cloud (ExpressRoute or P2P VPN).
Q: How do I get started?

If protecting VMs running in your data center (outside AVS) you will follow these steps to get started:

  • Obtain and install JetStream DR software.
  • Deploy a JetStream Management Server using the downloaded OVA file and register it with vCenter.
  • Install the IO Filter VIB on the cluster.
  • Connect the object storage (Azure Blob Storage account).
  • Create a DR Virtual Appliance and configure a replication log volume.
  • Create a Protected Domain and protect VMs.


If protecting VMs running in AVS you will follow these steps to get started:

  • Subscribe to JetStream DR software at Azure Commercial Marketplace.
  • Install JetStream DR with the Run Commands from your AVS Private Cloud. (Automatically deploys a JetStream Management Server, registers is with vCenter, and installs the IO Filter VIB).  
  • Connect the object storage (Azure Blob Storage account).
  • Create a DR Virtual Appliance and configure a replication log volume.
  • Create a Protected Domain and protect VMs.
Q: Are you IP co-sell eligible with Microsoft?

Yes – We are partnered with Microsoft and a member of the Microsoft Azure Consumption Commitment (MACC) program. You can use your eligible MACC funds for JetStream DR software.

Q: How will I be charged?

Charges for JetStream DR for AVS are based on the number of JetStream DR licenses active or VMs being protected per day.

Q: How will I be billed?

Billing occurs on a monthly basis and will be charged to your Azure account at the end of each calendar month.