Problem
A protected domain may report, “Error retrieving Protected Domain details from Storage Site.” This error can affect the replication status of a protected domain causing it to indicate replication status as “Connection Error” or “Stopped.”
This issue can also be observed against the imported protected domain at the recovery site.
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Solution
Try the following:
- Validate communication with the object store.
- Ensure both the MSA and the DRVA are able to communicate with the object store. Use the following commands to validate communication:
- From the MSA console; SSH and execute:
curl -v https://<object_store_IP>:443
nslookup <account_name>.blob.core.windows.net - From the DRVA console; execute:
curl -v https://<object_store_IP>:443
- From the MSA console; SSH and execute:
- If any communication issues are detected, resolve them then recheck the status.
- Ensure both the MSA and the DRVA are able to communicate with the object store. Use the following commands to validate communication:
- Check the availability of the domain container in the object store.
- Verify the domain container is available in the object store and has not been deleted.
- Ensure that the Show deleted containers option is selected in the object store interface.
- Execute the following command in the DRVA console to obtain the domain container ID:
drva-cli -j list-domains | grep -i bucket
- Restore an accidentally deleted container.
- If the domain container was accidentally deleted, restore it using the undelete option for the deleted container.
- If the domain container was accidentally deleted, restore it using the undelete option for the deleted container.