Error Retrieving Protected Domain Details from Storage Site

This article applies to all JSDR software versions.

Problem

A protected domain may report, “Error retrieving Protected Domain details from Storage Site“. This error can affect the replication status of a protected domain which may indicate replication status as “Connection Error” or “Stopped”.

This issue may also be observed against the imported protected domain at the recovery site.

Solution

Try the following:

1. Validate Communication with Object Store
   Ensure that both the MSA and the DRVA are able to communicate with the object store.
   Use the following commands to validate communication:
   • From the MSA console/SSH, execute:
     curl -v https://<object_store_IP>:443
     nslookup <account_name>.blob.core.windows.net
   • From the DRVA console, execute:
     curl -v https://<object_store_IP>:443
     
     If any communication issues are detected, address and resolve them. Then, recheck the status.
     
     
2. Check Domain Container Availability at Object store
   • Verify the domain container is available in the object store and has not been deleted.
   • Ensure that the “Show deleted containers” option is selected in the object store interface.
     
     To obtain domain containder ID from DRVA execute below command in DRVA console:
     drva-cli -j list-domains | grep -i bucket
     
     
3. Restore Accidentally Deleted Container
   If the domain container was accidentally deleted, restore it using the “undelete” option available against the deleted container.

After performing the above steps, allow some time for the system to recover. The replication status should return to “OK” once the issue is resolved.

Do not delete domain containers from the object store directly.
Domain Delete will correctly clean up the associated containers at the object store.