Technical support services are available to customers and users of JetStream DR software with the goal of ensuring customer satisfaction, reducing downtime, and optimizing the efficient utilization of technology resources.

Instructions

Reach the JetStream Software support team using any of the following methods:

• Customers who have access to the JetStream Support Portal can raise and monitor support tickets there.

Figure 1: Access the JetStream Support Portal to manage support tickets.

Note: JetStream Software adheres to industry-standard severity levels. Users are advised to accurately specify the severity level when reporting issues to ensure effective case handling.

Sev_1: System is down or unavailable, causing critical business operations to cease.
Sev_2: Critical business operations are available, but some functions are impacted affecting application execution.
Sev_3: Systems are operational, but there is a problem or degradation of performance.
Sev_4: I require information or assistance on product capability, installation or configuration.

• Users who do not have access to the JetStream Support Portal should send email directly to: [email protected].
• Users can also contact the JetStream Software support team directly by telephone at: +1 (408) 724-5737.