Registered users of the JetStream Support Portal can share log files on a support ticket for validation by the JetStream Support Team.

Figure 5: Logging into the JetStream Software support portal.

    1. Collect log files to send to JetStream Software.
    1. Open a JetStream DR support case.
      • Support tickets can be created and monitored by registered customers only.
        • If you to not have a user account, request access by sending an email message to [email protected].
    1. Attach log files to the support ticket.

Instructions

Add Files to a New Support Ticket

  1. If you are creating a new support ticket, fill in the requested details and be sure to fully scroll to the bottom of the form to attach any necessary log file(s) in the Log File Attachment section.

Figure 6: Adding files to a new support ticket.

Add Files to an Existing Support Ticket

  1. To attach log files to an existing support ticket, log into the support portal to view the support ticket.
  2. Click the field Add a comment under the Activity section.

Figure 7: Click the Add a comment field.

  1. The field will expand to expose controls to type a message. 
    • Select the option to add a file to the message.

Figure 8: Click the option to add a file.

  1. When a file has successfully been added, a placeholder for it will appear in the body of the message.
    • Click the Save button.

Figure 9: After the file has been added, click the Save button.

Note: Be sure to click the Save button or the attachment will not be uploaded to the system.