In certain situations, the JetStream Software support team may request VMware-specific log files (e.g., vmware.log, ESXi host log, vCenter log) to assist in analyzing an issue and proposing a solution or workaround. If requested, follow the instructions below to collect required VMware log files.

Instructions

Collect vCenter Server Support Bundle

  1. Log in to vCenter.
  2. Right-click vCenter from the Inventory panel.
  3. Select Export System Logs.

Figure 11: Select the Export System Logs option.

  1. Select the check box “Include vCenter Server and vSphere UI Client logs” then click the Next button.
    • Do not select any specific hosts.

Figure 12: Select the option "Include vCenter Server and vSphere UI Client logs."

  1. Click the Export Logs button.
    • Use the default settings of this screen.
    • Do not configure a password for encrypted core dumps.

Figure 13: Click the Export Logs button.

  1. Monitor progress of log collection form the vCenter Tasks screen.
  2. After the logs have been collected, share them with the Jetstream Support team.

Collect ESXi Host Logs

  1. Start the process described above to collect the vCenter Server Support Bundle.
  2. On the step to Select hosts, choose the desired host(s) then click the Next button and proceed to export the log file.

Figure 14: Select a host to collect its log file.

Collect Virtual Machine Logs (vmware.log)

  1. Navigate to the Datastore where the VM is hosted.
  2. Go to Files.
  3. Search for the VM by name.
  4. Select all instances of vmware.log files (ending with the extension ".log").
  5. Click the Download option.

Figure 15: Select and download all files with the ".log" extension.

  1. The logs will be delivered bundled together as a single .zip file.
  2. Provide the log bundle to the JetStream Software support team.


Note: In the AVS environment, assistance from the Microsoft support team may be needed to gather ESXi Host logs and VCenter logs.