Technical support services are available to customers and users of JetStream DR software with the goal of ensuring customer satisfaction, reducing downtime, and optimizing the efficient utilization of technology resources.

Visit the JetStream Resource Portal

Visit the JetStream Software Resource Portal to view online support articles (https://jetstreamsoft.com/portal)

Figure 1: The JetStream Resource Portal.

Contact JetStream Software

The JetStream Software Support Team can be reached using the following methods:

All Users

    • From the Resource Portal, click the link to Contact JetStream Software.

Figure 2: Access the JetStream contact form.

Registered Users

    • Customers who have access to the JetStream Support Portal can raise and monitor support tickets from there.
      • Access the Support Portal by clicking the Support Ticket button.

Figure 3: Create and monitor support tickets at the JetStream Support Portal.

    • On the Support Portal page, click the product you need assistance with.

Figure 4: Select the product you need assistance with.

Note: Support cases handled through the JetStream Support Portal are managed according to industry-standard severity levels. Users are advised to accurately specify the severity level when reporting issues to ensure effective case handling.

Sev_1: System is down or unavailable, causing critical business operations to cease.
Sev_2: Critical business operations are available, but some functions are impacted affecting application execution.
Sev_3: Systems are operational, but there is a problem or degradation of performance.
Sev_4: I require information or assistance on product capability, installation or configuration.


Additional Contact Methods

The following methods can also be used to reach out to the JetStream Support Team:

    • Email: Send messages to the JetStream Support Team directly by email at: [email protected].
    • Phone: It is also possible to contact the JetStream Support Team by telephone at: +1 (408) 724-5737.