“Failed to reach server” Error Encountered When Using Point in Time Recovery

This article applies to JSDR software version(s) 4.2.x.xxx and above.

Problem

The error message “Failed to reach server” can appear under certain circumstances when using Point in Time Recovery (PITR). Here are two common examples:

• Enabling PITR on a protected domain that was initially configured without PITR, may display the error message “Failed to reach server.“

• After (correctly) initiating a PITR session on a PITR domain, the action may stall for an extended period of time and then display the error message “Failed to reach server.“

Troubleshooting

1. Ensure the PITR function is being operated correctly.
   • E.g., The protected domain must be enabled for PITR before a PITR session can be started.
     
     
2. This problem can also occur if there are any issues with the DRVA associated with the protected domain.
   • Ensure the DRVA VM is up and running.
   • Ensure there are no network issues with the DRVA.
   • Check the operation and performance of DRVA-to-MSA communication.
   • Verify the replication log volume is not reporting any errors.

The DRVA must be fully functional for PITR sessions to operate correctly.