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Failover Task Fails and Reports “Failed to Start Protected Domain Recovery”

This article applies to all JSDR software versions.

Problem

The failover operation may fail and report the error “Failed to start Protected Domain Recovery.”

Failover task error reported.

Troubleshooting

1. If the RocVA cannot establish a connection with object storage, the recovery task will faill. The following example from an MSA support bundle illustrates the problem:

Jan 26 10:43:41 rocva-live Receiver[912]: JSS:OC:operator()(137): Azure op:BktExists, URI https://strjetstreamreplfrc001.blob.core.windows.net/jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554, bkt:jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554, obj:,status code: 0, Reason '' Fail to get a new connection for: https://strjetstreamreplfrc001.blob.core.windows.net. Couldn't resolve host name

Jan 26 10:43:41 rocva-live Receiver[912]: JSS:OC:FioCStorOpenChannel(228): HeadBucket jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554 failed. Status 1. Check network, account credentials, and bucket presence


Jan 26 10:43:41 rocva-live Receiver[912]: JSS:ROCVA:ocRecoveryStart(291): Unable to open bucket jetdr-dom-8cbb69f8-b9d1-11ee-a079-005056985a70-1706002015554. Check credentials and network state.


Jan 26 10:43:41 rocva-live Receiver[912]: JSS:ROCVA:FioSetRecoveryStateUnderLock(712): Switching recovery state from STARTING to ABORTED (abortReason OBJECT_STORE_UNREACHABLE).


2. Failure events can be observed from the vCenter task list:

Error reported in vCenter task list.

3. Validate network connectivity between the RocVA and object storage and address any identified underlying issues.

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