Subscription Status Unknown

Problem

• The JetStream DR UI may indicate the warning “Subscription status unknown. Please check the management server’s external connectivity.”

• On the Configurations screen the Subscription ID will be reported with a yellow icon.
  • Mousing over the icon will report the status “Unknown”

Troubleshooting

1. Validate the connection from the MSA to the MMS server (40.112.243.46).
   • The following error may be reported if the connection fails:
     [root@fs087-msa ~]# curl -v https://40.112.243.46:443 About to connect() to 40.112.243.46 port 443 (#0) Trying 40.112.243.46... Connection refused couldn't connect to host Closing connection #0 curl: (7) couldn't connect to host
      
2. From the MSA, navigate to /var/lib/vme2/logs/ > jss.log and review the file.
   • If there is a communication between the MSA and MMS servers an MMS connection timeout error may be reported:
     2023-12-08 14:44:18,912 ERROR [Thread-8] (ReplicationSiteHelper.java:490) MMS status check failed.
at com.jetstream.jss.task.systemtask.MmsCommunicationTask.updateStatus(MmsCommunicationTask.java:152)
      
3. Check if a firewall is blocking the MMS server (jsdr-mms.azurewebsites.net/40.112.243.46) on port 443.

Resolution

• Open port 443 on the MMS server and verify connectivity to it from the MSA using the curl command: curl -v https://jsdr-mms.azurewebsites.net:443
• If the connection appears valid, wait a period of time to see if the warning goes away automatically.
• If the warning persists, restart the vme2 service on the MSA with the command: #service vme2 restart

If this issue persists resulting in the MSA being unable to validate the Subscription ID, it can result in suspension of VM protection.