DRVA Connection Error

This article applies to all JSDR software versions.

Problem

DRVA connectivity issues may be encountered:

• Replication has stopped.
• A “Connection Error” message appears for JetStream DR appliances.

Solution

The DRVA can lose connection for multiple reasons. Check the following:

1. Verify if the DRVA is powered on or in a boot loop.
    
2. Validate network connectivity of the DRVA virtual machine.
    
3. Verify the DRVA ports.
   Execute the command from the DRVA web console: ss -tulpn | grep LISTEN
   
    
4. Verify the MSA and DRVA connectivity via port 32878.
   Execute the command from the MSA web console/SSH: #nmap -p 32878 <DRVA_IP>
   

If the issue persists after underlying network issues have been addressed, collect the MSA support bundle and contact JetStream Support.