Recovery Virtual Appliance VM Not Found

This article applies to all JSDR software versions.

Problem

On a CFO Domain, the error message “Recovery Virtual Appliance VM not found” may appear.

Solution

This is typically a transient issue and should automatically resolve itself after a few minutes.

1. Wait a few minutes, refresh the screen and check if the error message is still displayed.
2. Verify a healthy status of the CFO domain by checking it from the Health View tab or the the task log.
3. If the issue persists:
   • Validate the status of ROCVA to ensure it is up and running.
   • Check if the ROCVA has obtained an IP address.
   • Ensure network connectivity is stable for ROCVA and has valid routes to the MSA.
   • If the ROCVA is not responsive, try manually rebooting it.
4. If the issue cannot be resolved:
   • Collect the latest MSA support bundle from the CFO site and engage JetStream support.