DR Virtual Appliance Network IP Not Available

This article applies to all JSDR software versions.

Alarm

This alarm signals the network connection to a DRVA has been lost.

Possible Cause

This alarm is is triggered when a DRVA IP is not reachable by the MSA and vCenter.

Resolution

1. Navigate to JetDR UI → Appliances Validate DRVA status → Details
2. Verify the network IPs are visible and correct.

3. Validate the DRVA port status from the MSA using the nmap command: nmap -p 32878 <drva_IP>.
4. From the DRVA: Ping the MSA and vCenter IP.
5. If the DRVA is configured with a dual network, ensure routings are properly configured.
6. Validate the DRVA network connection from the DRVA VM → Edit settings.

Contact Jetstream Support and provide MSA logs if you are unable to resolve the issue.