This article applies to all JSDR software versions.
Problem
The VM Start Protection task fails with a time out error. Status details indicate disks are not visible on the DRVA.
Example of start protection time out error.
Solution
The above error can occur if there is a communication issue between the DRVA and ESXi CIM daemon.
Check under the Protected Domains tab and within the MSA logs to see if there are any CIM-related errors.
Fix any discovered errors then try restarting VM protection again.
Check for errors under the Protected Domains tab.
Check for errors in the MSA log.
In the above example of the MSA log, a communication failure is identified which needs to be corrected by restarting CIM services on ESXi hosts. 1) ESXi Host CIM services can be restarted manually from ESXi host > Configure > Services. 2) Restart VM protection and the task should proceed without the error.
ESXi 6.7 is known to have CIM-related issues that can cause the above issue. This type of problem is typically not seen in ESXi 7.0 & later.
Check the MSA to ESXi host CIM port 5989 using the command: nmap -p 5989 <ESXi_IP>
