Start VM Protection Times Out (Disks Not Visible on DRVA)

This article applies to all JSDR software versions.

Problem

The VM Start Protection task fails with a time out error.

Solution

The above error can occur if there is a communication issue between the DRVA and ESXi CIM daemon.

• Check under the Protected Domains tab and within the MSA logs to see if there are any CIM-related errors.

• A communication failure is identified which needs to be corrected by restarting CIM services on ESXi hosts.
  • In the AVS environment, this can be accomplishing by executing the Run-command Resolve-ClusterIssue.
• Start VM protection again and the task should proceed without the error.

In the above example we can see there is communication failure that should be corrected by restarting CIM services on the ESXi hosts. To fix this problem:
1) Restart the CIM service for all ESXi hosts in the cluster.
2) Try starting VM Protection again.

These CIM issues have typically been encountered in ESXi 6.7. They generally do not occur in ESXi 7.0 & later.