Problem
The VM Start Protection task fails while applying the storage policy. The task logs may indicate the following error:
Cause
If the failure error references “PBM error occurred during PreReconfigureCallback” it may be caused by underlying vCenter server issues.
Solution
- Ensure there are no underlying issues with vCenter server.
- All JetStream DR appliances should be online and working as expected without any issues.
- Confirm storage providers of the vCenter server are online.
(vCenter → Configure → Storage Providers) - If they are offline, try using the Synchronize Storage Providers or Rescan options.
- If the issue persists or cannot be resolved, reach out to Microsoft Support [AVS] or VMware support [On-Prem] for assistance with resolving storage provider issues and bringing them online.
Additional Information
Consult the following knowledge base articles from VMware for additional information about setting the online status of storage providers.