AROVA logs are used to investigate all ARO software related issues.

This is how to generate and download AROVA support logs for troubleshooting:

    • Log in to the AROVA VM using Google Cloud SSH-in-browser.
    • Navigate to the AROVA bin directory: cd local/jetdr-gcp/bin/
    • Execute the script to collect logs: sudo ./aro-logs.sh

Figure: Collect the support log.

    • A support log bundle will be created and the path to its file will be displayed.
      • For example: /home/gcp_jetstreamsoft_com/local/docker/tomcat/sub/arova-logs_2024-11-08_19-12-21.tar.xz has been generated.
    • Click the Download file link at the top of SSH-in-browser.

Figure: The bundle has been generated.

    • A dialog window will appear. Enter the absolute path to the log file bundle (generated in the above step) then click the Download button to obtain the file.

Figure: Download the bundle.

Also see:

View: AROVA Event Monitoring

View: Critical Alerts

View: Notice-level Alerts

View: Alert Notifications Examples