JS-Tools (Automation Toolkit) VM IP Not Reachable

Issue

After deploying the JetStream DR Automation Toolkit (JS-Tools) OVA with a static IP, the VM IP may not be not accessible or fails to load the CPT UI.

Troubleshooting

Verify the network configuration:

• Establish a puTTy session to connect to the JS-Tools VM.
• Check the network configuration by viewing the file:
  • /etc/sysconfig/network-scripts/ifcfg-default-conn
• Look for the following settings:
  • BOOTPROTO=dhcp (should be set to none for static IP)
  • A missing GATEWAY setting

Modify the network configuration:

• Edit the ifcfg-default-conn file:
  • Change BOOTPROTO=dhcp to BOOTPROTO=none
  • Add the GATEWAY=<IP> entry with an appropriate gateway IP.
  • Save the changes and restart the network manager by executing the command:
    • # systemctl restart NetworkManager

Perform additional configuration checks (if needed):

• If the JS-Tools VM is still not reachable, further validate the ifcfg-default-conn file:
  • Ensure that IPADDR, GATEWAY, NETMASK, DNS1, and DNS2 entries are correctly configured.
  • Restart the network manager services again if any changes where applied:
    • stemctl restart NetworkManager

Resolution

The above steps should resolve any issues related to JS-Tools communication ensuring the CPT UI and JS-Tools VM are reachable. If issues still persist, contact Jetstream Support for assistance.