Collect the vCenter Server Support Bundle that contains logs, configuration files, and diagnostic data from the vCenter Server.

Instructions

  1. Log in to vCenter.
  2. Right-click vCenter from the Inventory panel.
  3. Select Export System Logs.

Figure 14: Select the Export System Logs option.

  1. Select the check box “Include vCenter Server and vSphere UI Client logs” then click the Next button.
    • Do not select any specific hosts.

Figure 15: Select the option "Include vCenter Server and vSphere UI Client logs."

  1. Click the Export Logs button.
    • Use the default settings of this screen.
    • Do not configure a password for encrypted core dumps.

Figure 16: Click the Export Logs button.

  1. Monitor progress of log collection form the vCenter Tasks screen.
  2. After the logs have been collected, provide the log bundle to the JetStream Software support team.