This documentation provides guidance and troubleshooting techniques to help remediate common issues that have been encountered by users and administrators of JetStream DR software.
Topics of discussion are listed on the right side of this screen. Click the links below to read troubleshooting articles.
General
- Contacting JetStream Software
- MSA, DRVA, SSH Security
- Downloading vCenter Support Bundle
- Collecting JetStream DR Support Logs
- JetStream DR Tools, Capacity Planning Tool, Global Health View
Setup and Operation
Installation and Configuration
- JSDR 4.2
- JSDR 4.1.18
Upgrade
- JSDR 4.2
- JSDR 4.1.18
Troubleshooting JetStream DR
Configuration Issues
Troubleshooting configuration issues:
Failover/Failback Issues
Troubleshooting Failover, Continuous Failover (CFO), and Failback Issues:
- What is Failover and its Options?
- Failover Task Cannot be Processed
- Planned Failover Error
- What is Continuous Failover?
- Cancel Continuous Failover
- What is Failback?
- Failback Operation Issues
Protected Domain Issues
Troubleshooting protected domains issues:
- Interfacing JetStream DR with Blob Storage
- Error During Stop Protection
- VM Protection Fails with Timeout Error
- Checking Status of VMs in a Protected Domain
- “Ownership” of a Protected Domain
- Renaming a Protected Domain
- BackPressure Duration and Bitmap Mode Alarm
- Replication Cancelled – Adding Disks
- Replication Cancelled – Snapshot Revert
- Protected Domain Backlog Data
JetStream Appliance Issues
Troubleshooting virtual appliance (including DRVA, RocVA, etc.) issues:
- DRVA Connectivity Issues
- DRVA Upgrade
- Verifying DRVA Port and Services
- DRVA VM Not Found
- DRVA – No Logger Disk Configured
- Changing the Default Gateway of a DRVA
- Collecting RocVA Logs
IO Filter Issues
Troubleshooting IO Filter issues:
- VIB Installation Failure
- Cluster IO Filter Upgrade Error
- Manually Installing IO Filter on ESXi Hosts
- Cluster IO Filter Installation Fails
JetStream DR Plugin Issues
Troubleshooting JetStream DR Plugin issues:
- JetStream DR Plugin Missing
- Plugin Does Not Match MSA Version
- Failure to Access JetStream DR GUI
- JetStream DR Plugin Fails to Load – Error Connecting to MSA
- vCenter Plugin Failure
MSA/MMS Issues
Troubleshooting Management Server Appliance (MSA) and Microsoft Management Server (MMS) issues:
- Restarting the MSA Service (CLI)
- Enabling SSH on the MSA
- Modifying MSA DNS Server IP Address and Hostname
- Configuring a Management Server Appliance (MSA) Proxy
- JetStream DR Plugin Does Not Load after MSA Upgrade
- JetStream DR Plugin Fails to Load / Error Connecting to MSA
Storage/Object Store Issues
Troubleshooting storage and object store issues:
- Object Store Error
- Authentication with Object Store Server Fails
- VMs with RDM Disks Cannot be Protected
- VMs with Independent, Non-persistent Disks Cannot be Protected
- VMs with Delta Disks Cannot be Protected
- Adding/Removing VDISKs From VMs
- Expanding Disks of Protected VMs
- Cloud Storage Object Test Tool
Replication Issues
Troubleshooting replication and the replication log issues:
- Resizing a Replication Log Section
- Invalid Replication Log
- Replication Log Socket Error
- No Replication Log Storage
- Protected Domain Log Space is Low
- Replication Cancelled – Adding Disks
- Replication Cancelled – Snapshot Revert
Protection Issues
Troubleshooting protection issues:
- Full VM Clones Not Automatically Protected
- VMs with Pre-existing Snapshots Cannot be Protected
- Creating/Deleting Snapshots for Protected VMs
- Reverting VM Snapshot Cancels Protection
- Fault Tolerance on Protected VMs
- Change Disk Configuration of Protected VM
Runbook Issues
Troubleshooting Runbook issues:
Run Command Issues
Troubleshooting Run command issues:
- Failure to Get Session ID While Installing JetStream DR using Run Command
- Cmdlet Run Command Failure
Subscription Issues
Troubleshooting JetStream DR subscription issues:
VMware Issues
Troubleshooting VMware ESXi related issues:
- vCenter Plugin Failure
- Download vCenter Support Log Files
- Adding Trusted Root Certificates for vCenter
- VIB Installation Failure
- Upgrading JetStream DR after AVS SDDC upgrade to vSphere 7.x
- Pre-existing Snapshots Cannot Be Upgraded
- Support for vSphere Folders
JetStream Tools
JetStream tools and scripts.