JetStream DR Troubleshooting Guide

This documentation provides guidance and troubleshooting techniques to help remediate common issues that have been encountered by users and administrators of JetStream DR software.

Topics of discussion are listed on the right side of this screen. Click the links below to read troubleshooting articles.

General

• Contacting JetStream Software
• MSA, DRVA, SSH Security
• Downloading vCenter Support Bundle
• Collecting JetStream DR Support Logs
  • vCenter Server Logs
  • MSA Logs
  • RocVA Logs
• JetStream DR Tools, Capacity Planning Tool, Global Health View

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Setup and Operation

Installation and Configuration

Upgrade

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Troubleshooting JetStream DR

Configuration Issues

Troubleshooting configuration issues:

• Unconfigure Cluster Error
• Configure Cluster Shows CIM Error

Failover/Failback Issues

Troubleshooting Failover, Continuous Failover (CFO), and Failback Issues:

• What is Failover and its Options?
• Failover Task Cannot be Processed
• Planned Failover Error
• What is Continuous Failover?
• Cancel Continuous Failover
• What is Failback?
• Failback Operation Issues

Protected Domain Issues

Troubleshooting protected domains issues:

• Interfacing JetStream DR with Blob Storage
• Error During Stop Protection
• VM Protection Fails with Timeout Error
• Checking Status of VMs in a Protected Domain
• “Ownership” of a Protected Domain
• Renaming a Protected Domain
• BackPressure Duration and Bitmap Mode Alarm
• Replication Cancelled – Adding Disks
• Replication Cancelled – Snapshot Revert
• Protected Domain Backlog Data

JetStream Appliance Issues

Troubleshooting virtual appliance (including DRVA, RocVA, etc.) issues:

• DRVA Connectivity Issues
• DRVA Upgrade
• Verifying DRVA Port and Services
• DRVA VM Not Found
• DRVA – No Logger Disk Configured
• Changing the Default Gateway of a DRVA
• Collecting RocVA Logs

IO Filter Issues

Troubleshooting IO Filter issues:

• VIB Installation Failure
• Cluster IO Filter Upgrade Error
• Manually Installing IO Filter on ESXi Hosts
• Cluster IO Filter Installation Fails

JetStream DR Plugin Issues

Troubleshooting JetStream DR Plugin issues:

• JetStream DR Plugin Missing
• Plugin Does Not Match MSA Version
• Failure to Access JetStream DR GUI
• JetStream DR Plugin Fails to Load – Error Connecting to MSA
• vCenter Plugin Failure

MSA/MMS Issues

Troubleshooting Management Server Appliance (MSA) and Microsoft Management Server (MMS) issues:

• Restarting the MSA Service (CLI)
• Enabling SSH on the MSA
• Modifying MSA DNS Server IP Address and Hostname
• Configuring a Management Server Appliance (MSA) Proxy
• JetStream DR Plugin Does Not Load after MSA Upgrade
• JetStream DR Plugin Fails to Load / Error Connecting to MSA

Storage/Object Store Issues

Troubleshooting storage and object store issues:

• Object Store Error
• Authentication with Object Store Server Fails
• VMs with RDM Disks Cannot be Protected
• VMs with Independent, Non-persistent Disks Cannot be Protected
• VMs with Delta Disks Cannot be Protected
• Adding/Removing VDISKs From VMs
• Expanding Disks of Protected VMs
• Cloud Storage Object Test Tool

Replication Issues

Troubleshooting replication and the replication log issues:

• Resizing a Replication Log Section
• Invalid Replication Log
• Replication Log Socket Error
• No Replication Log Storage
• Protected Domain Log Space is Low
• Replication Cancelled – Adding Disks
• Replication Cancelled – Snapshot Revert

Protection Issues

Troubleshooting protection issues:

• Full VM Clones Not Automatically Protected
• VMs with Pre-existing Snapshots Cannot be Protected
• Creating/Deleting Snapshots for Protected VMs
• Reverting VM Snapshot Cancels Protection
• Fault Tolerance on Protected VMs
• Change Disk Configuration of Protected VM

Runbook Issues

Troubleshooting Runbook issues:

• Runbook Scripts
• Runbook Network IP Addresses and Settings
• Manually Setting PCI Slot for VM NICs

Run Command Issues

Troubleshooting Run command issues:

• Failure to Get Session ID While Installing JetStream DR using Run Command
• Cmdlet Run Command Failure

Subscription Issues

Troubleshooting JetStream DR subscription issues:

• Subscription ID Not Configured / Unable to Add Storage Site
• Subscription Approval

VMware Issues

Troubleshooting VMware ESXi related issues:

• vCenter Plugin Failure
• Download vCenter Support Log Files
• Adding Trusted Root Certificates for vCenter
• VIB Installation Failure
• Upgrading JetStream DR after AVS SDDC upgrade to vSphere 7.x
• Pre-existing Snapshots Cannot Be Upgraded
• Support for vSphere Folders

JetStream Tools

JetStream tools and scripts.

• Cloud Storage Object Test Tool
• Global Health View Utility
• MSA Support Bundle Debugging Tool
• Download vCenter Support Bundle